PAXATO, part of SOFTWIN Group

PAXATO is taking over the German market on the Contact Center services segment
PAXATO, part of Softwin Group represented Romania at the Call Center World Fair Germany, an event that gathered the most important figures of the German Call Center market, and also the solution and services suppliers.

More than 3.500 visitors have manifested their interest on the solutions and services offered for

Dedicated Solutions take over the Contact Center Market
The software solutions and services are representing an indispensable component in any company’s activity. Catching up with the fast rhythm of the IT industry technology evolution has become a compulsory requirement. Introducing the informatics-computerized programs in the various activities of a company finally results in optimizing the revenue.

The Customer

PAXATO offers the complete solution for Contact Center services
PAXATO strengthened its statute of strong and reliable partner on the market of Contact Center services. PAXATO, part of Softwin Group became one of the strongest contact centers from the Central and Eastern European area, accomplishing various high complexity projects from a wide range of domains of activity, such

Service Desk, a necessary service on the Romanian market
Softwin earned a vast experience on the Service Desk service Romanian market; the first implementation was in 2001, in 2002 we became Service Desk Institute member and in 2003 we launched our own Service Desk solution, called f@ster, which includes the best domain practices.

Determined by the economical environment

More than 200 young Romanians ensure support services for the clients of giant European corporations.
SOFTWIN’s PAXATO Division presented within the framework of the third edition conference “The future of the customer support services” the competitive advantages that the client services represent for a modern company, and also the components of a successful Contact Center.

“Presently, the harsh competition of each activity domain determine

An advantage that may last another 3-5 years
The Romanian software companies can outsource until the UE adhesion

The Romanian software companies could focus on outsourcing (application development for large companies) another 3-5 years from now on until the UE adhesion, when the cost advantage will have to be replaced with another competitive one.

This is a part

“Hello” – the magic word for real profit
Romania tends to become a new India for the foreign companies that choose to outsource their customer relationship services. The low costs, the language abilities and the West geographical proximity are Romania’s main advantages.

In a flat from the central area of Bucharest, several young people sitting in front