PAXATO, part of SOFTWIN Group

As the winner of complex projects, covering a wide area of different fields like: Telecom, IT, Banking, tourism, e-commerce etc., PAXATO has became a strong multilingual contact centre in Central and Eastern Europe.

We always chose to develop solutions and services that are perfectly adaptable to our beneficiaries’ requirements and needs. The wide range of inbound and outbound services provided through various communication channels – telephone, fax, e-mail, SMS etc., by our Contact Centre was developed to enable various actions in marketing, commercial, technical and customer care fields. We have the capacity to offer services 24 hours a day, 7 days a week, in full compliance with the Romanian labour legislation.

PAXATO transforms the Call Centre services into an efficient business tool for its clients, as the quality of the services stands high, in accordance with EU standards, but also creating the opportunity of considerable cost savings.

The resources in the multilingual services cover the main international languages but also the languages of the Eastern Europe:

Main languages: English, French, German, Italian, Spanish

Secondary languages: Hungarian, Serbian, Russian, Turkish, etc.

Our operators are evaluated within the company, but also by international institutes such as Inlingua (www.inlingua.com).

PAXATO’s offer contains modular solution packages:

Outsourced operational services

Consulting for the Contact Centre’s systematisation and management

Personnel recruiting and training programs